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Cancelling/Voiding a Payment

All payments submitted through  phone or mail may be processed at 12:00 AM (midnight).

Any request to Cancel/Void a payment received by 5:00 PM the date the payment was made may be processed that same date.

When requesting a cancellation/void of your card payment, please have the following information available to make the process as easy as possible:

  • Your Name
  • The Date and Time the payment was made by phone or mail
  • Your Payment Authorization Code provided at the end of a successful payment
  • The last four (4) digits of the card used to make the payment
  • The Statement ID for which the payment was made

Failure to provide this information could slow the cancellation/void process.

Refund of Payment

When requesting a refund of your card payment, or any portion thereof, please have the following information available to make the process as easy as possible:

  • Your Name
  • The Date and Time the payment was made by phone or mail
  • Your Payment Authorization Code provided at the end of a successful payment
  • The last four (4) digits of the card used to make the payment
  • The Statement ID for which the payment was made

Failure to provide this information could slow the refund process.

An approved refund may be initiated by our office within 24 hours (1 business day) of the refund request being submitted, unless that request is received in the afternoon on a Friday or holiday. Please keep in mind that although the refund has been initiated by our office as outlined, your card issuer has control over when the refunded amount may be applied as a credit to your card balance.